Service Notice: EOS 5D: Main Mirror Detachment

This advisory was recently published on the Canon USA Website. In order to help viewers, I will publish service notices as often as possible. This notice is edited for size.

In rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, Canon would like to convey the details and our service policy concerning this phenomenon.

We [Canon USA] offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Customer Support Center
1-866-422-2965 (toll free)
8:00 a.m. – Midnight, EST (M-F)
10:00 a.m. – 8:00 p.m., EST (Sat.)
Email: carecenter@cits.canon.com